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Developed by. Delete any previously installed versions of the software then make sure that you have removed the application from the BlackBerry Desktop Manager Application List, displayed when clicking on the Application Loader icon. Verify that your.
Upgrade your BlackBerry Desktop Manager. Click here for latest downloadable version. Upgrade the device software on your BlackBerry. An article with more detailed descriptions can be found on AllBlackBerry.
If these suggestions to not resolve the issue, please try downloading and installing the application directly to your handset OTA , as describe above. There are a few possible solutions: 1. Then delete DataVault from the application list and and reinstall it.
Now return to the application list, highlight Ascendo DataVault and click on the Delete button. Download and install the latest version of the BlackBerry Desktop Manager and try to install the application again. Check if you are using Version 3. The workaround for this issue is to install the latest service pack Service Pack 3a for Desktop Manager v3. Choose the latest service pack at the bottom of the page. Uninstall your original Desktop Manager first, then install the downloaded service pack.
Be sure to reboot your computer after completing the installation. Follow the instructions to download the Desktop Manager service pack to your desktop computer. Some users have reported the following work around Exit the BlackBerry Desktop Manager. ALX" to "ApplicationName 1. Then restart the BlackBerry Desktop Manager and try to install the application again. Answer : This happens when you select a file with a. Question : What should I do if I see the error message " Answer : Usually this happens when you try to upgrade to a new version Over-the-Air OTA without uninstalling your old version.
Please backup your data using Blackberry Desktop Manager, then uninstall the previous version, and install the latest version using instructions from this FAQ page. Answer : Yes. Once you have installed DataVault, select "Move data file If you start DataVault without connecting your USB drive, DataVault will prompt you to enter a new master password twice and attempt to create a new database on the local drive. If you create a new master password by accident, quit DataVault and click on the Ok buttons when "Failed to create database Upgrading to an intermediate release, such as from version 4.
Upgrading to a new version, such as from version 3. To upgrade to an intermediate release, follow the instructions to download the latest version and install from your desktop or install directly to your device. If you are prompted for a registration key, enter the key that you received when you purchased the product. If you didn't keep a copy of the key, see elsewhere in this FAQ for retrieving keys. To upgrade to a new version, follow these instructions. If you have difficulties, or the Sales Partner you purchased from does not offer upgrades, please email your order confirmation to info ascendo-inc.
To be considered for eligibility, your order confirmation must contain the Name of the Ascendo Sales Partner you purchased the product from, the Version Number and the Date of Purchase. Question : What is Download Protection? Answer : Download Protection is a service offered by Handango. You should refer to Handango. Download Protection is not required to download Ascendo DataVault from our web site, see above. Question : What are Registration Keys?
Answer : Registration keys must be entered when prompted to continue using DataVault after the trial period is over. You must purchase DataVault to obtain a registration key.
Some Ascendo Sales Partners refer to registration keys as activation codes but they are the same thing. Answer : There could be several reasons for receiving a "Wrong Code" message when entering your registration key. Registration keys for Ascendo DataVault are in the following format.
For versions 4. Please verify that you haven't transposed numbers, left out a number, etc. Question: I am unable to enter my registration key using the BlackBerry Storm keyboard. Answer: You may need to enable "compatibility mode" to enter the registration key, see steps below. Click on Options icon on BlackBerry home screen. Select "Disable Compatible Mode" from the screen menu then try to register again.
Question: I can't find my Registration Key. If you have already registered DataVault, then you can also find it on the About screen. If you can't find your Registration Key in any of these places, then follow the instructions below. First, check the version you purchased as this will be necessary to retrieve the right key. If you want to upgrade to a new version, then follow the instructions in the upgrade policy to receive a new registration key. If you purchased Ascendo DataVault from one of our Sales Partners, then you must contact them directly to retrieve your Registration Key.
See below for links to initiate the process. If you purchased Ascendo DataVault from our web site, please forward your order confirmation containing the product name, version and order date, to info ascendo-inc. Question : I changed handsets. Answer : First, check the version you purchased and read our upgrade policy.
If a new version exists and you want to upgrade, then follow the instructions in the upgrade policy to receive a new registration key. If you purchased the most recent version, then install the latest maintenance release on the new handset and follow the instructions below. If you purchased Ascendo DataVault from our web site, please forward your order confirmation, or send an email containing the product name, version, order date and the email address you used to purchase the application to info ascendo-inc.
How do I find the registration key? Then click on an application from the list to display the application details. The registration key should be displayed next to the "License:" label. How do I install my applications on the new handset? Answer: The following instructions are copied from section called " Re-install items on a different device " in the BlackBerry App World user guide. Re-install items on a different device.
If you switch to a different device or delete all the data from your device, you can re-install all of the items that you bought from BlackBerry App World at no additional charge. Clicking on the Download Now Visit Site button above will open a connection to a third-party site. Developer's Description By Blackberry.
Get the most out of your BlackBerry smartphone with BlackBerry Desktop Software - an integrated suite of applications that manages the link between your BlackBerry smartphone and your email account, organizer.
Full Specifications. What's new in version 5. Release August 23, Date Added July 17, Version 5. Operating Systems. Additional Requirements None. Total Downloads , Downloads Last Week 3. Report Software. Related Software. Apowersoft Phone Manager Free to try. Transfer and manage data between PC and mobile phone. MoboRobo Free. Manage your smartphone from Windows PC.
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